Ozwin Casino Privacy Policy

This Privacy Policy explains how Ozwin Casino collects, uses, stores, and protects personal information when you visit our website, create an account, use our gaming services, contact support, or otherwise interact with us. It is intended to help you understand our information practices and the choices available to you.

Ozwin Casino serves customers in Canada and is intended for individuals aged 18 or older. By using our services, you acknowledge that you have read this policy. Certain services may be subject to additional notices, terms, or consent requests, which will be presented when relevant.

Information We Collect

We collect information that is necessary to provide a secure, reliable, and personalised casino experience. The information collected may vary depending on how you use our services and whether you create an account.

• Account details, such as your name, date of birth, username, password, address, telephone number, and other registration information.
• Identity and age verification information where required to confirm eligibility, prevent misuse, and maintain account security.
• Payment and transaction details, including deposits, withdrawals, payment method information, transaction history, and related records. Full payment card information may be handled by specialised payment providers rather than stored directly by us.
• Gaming activity, including games played, session information, wagers, wins, losses, bonuses, preferences, and responsible gaming interactions.
• Communications and support records, including messages, requests, feedback, and information provided during customer service contacts.
• Technical and usage information, such as IP address, browser type, device identifiers, operating system, language settings, referring pages, access times, and interactions with our website.
• Information obtained from fraud prevention, identity verification, payment, analytics, and other service providers where permitted and appropriate.

You should provide information that is accurate, current, and complete. If you submit information about another person, you should have the authority to do so and should ensure that the person understands how their information may be used.

How We Use Information

Ozwin Casino uses personal information for clearly defined business, operational, and security purposes. These purposes may include:

• Creating and administering your account.
• Processing deposits, withdrawals, bonuses, and other transactions.
• Confirming your identity, age, eligibility, and account ownership.
• Providing games, account features, customer support, and other requested services.
• Detecting, investigating, and preventing fraud, money laundering, collusion, abuse, unauthorised access, and other prohibited activity.
• Managing responsible gaming tools, restrictions, communications, and account requests.
• Maintaining, testing, troubleshooting, and improving our website, systems, games, and user experience.
• Sending service-related notices, security alerts, transaction updates, and administrative communications.
• Sending promotional communications where permitted and where you have not opted out or otherwise restricted such messages.
• Preparing aggregated or de-identified information for reporting, analytics, planning, and service improvement.
• Complying with applicable obligations, responding to lawful requests, and protecting our rights, users, property, and operations.

We may combine information collected from different sources for these purposes. We do not use personal information for purposes that are materially incompatible with the reasons for which it was collected without providing appropriate notice or obtaining consent where required.

Cookies and Similar Technologies

Ozwin Casino may use cookies, pixels, local storage, software development kits, and similar technologies. These technologies help websites remember settings, maintain sessions, understand usage, improve performance, support security, and deliver relevant communications.

Some cookies are essential for account login, navigation, payment flows, fraud prevention, and core website functions. Other technologies may be used for analytics, preferences, or marketing. You can often control cookies through your browser settings or device controls. Disabling certain cookies may affect the availability or performance of some features.

Where applicable, cookie settings or notices may provide additional choices. Information collected through these technologies may include device details, pages viewed, interactions, approximate location derived from an IP address, and session activity. Such information may be combined with account information when necessary for the purposes described in this policy.

Data Sharing

We may share personal information with selected recipients when necessary to operate Ozwin Casino, provide requested services, protect users, or meet legitimate business and legal needs. Recipients may include payment processors, identity and age verification providers, fraud prevention services, technology suppliers, hosting providers, customer support platforms, analytics providers, game providers, and professional advisers.

Service providers are expected to process information for authorised purposes and to apply appropriate safeguards. We may also disclose information to competent authorities, courts, regulators, law enforcement bodies, or other parties when required or reasonably necessary to comply with a legal process, investigate suspected wrongdoing, enforce our terms, or protect health, safety, rights, or property.

We may share information as part of a business transaction, such as a merger, acquisition, financing, restructuring, or sale of assets. We do not sell personal information in the ordinary operation of our services. Where information is aggregated or irreversibly de-identified, it may be used and shared for lawful analytical or commercial purposes.

Data Security

We use administrative, technical, and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, and destruction. These measures may include access controls, authentication procedures, monitoring, encryption or similar protections, secure development practices, and staff confidentiality requirements.

No online service can guarantee absolute security. You are responsible for keeping your account credentials confidential, using a secure device, and notifying us promptly if you believe that your account or information has been compromised. We may suspend or restrict access where we identify a security risk or suspected misuse.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including account administration, transaction processing, dispute handling, security, fraud prevention, responsible gaming, reporting, and service improvement.

After an account is closed, certain information may remain in our systems for a period appropriate to the nature of the information and the reason for retention. Retention may also be necessary to resolve complaints, establish or defend legal claims, enforce agreements, prevent repeat abuse, or comply with applicable recordkeeping requirements. When information is no longer needed, we take reasonable steps to delete it, anonymise it, or securely dispose of it.

Your Rights

Depending on your location and the circumstances of the request, you may have rights relating to your personal information. These may include the right to request access to information we hold about you, ask for inaccurate information to be corrected, request deletion where appropriate, object to or seek limits on certain processing, withdraw consent where processing relies on consent, and request a copy of information in a usable format.

You may also opt out of promotional communications by using the unsubscribe option included in a message or by contacting us. Service and security communications may still be sent when necessary to manage your account or provide requested services.

Requests may require identity verification to protect your account and personal information. Some rights are subject to exceptions, limitations, or retention requirements. If you have concerns about how your information is handled, you may contact us so that we can review the matter and respond appropriately.

Third-Party Services

Our website and services may include links, content, games, payment options, or other features supplied by third parties. These providers may collect and process information under their own privacy notices and terms. This policy does not govern practices that are outside our control.

We encourage you to review the privacy information provided by any third party before submitting personal or payment information. Although we select service providers with care, we are not responsible for the independent privacy practices, availability, or content of external services.

International Transfers

Some providers supporting Ozwin Casino may process or store information in countries other than Canada. As a result, personal information may be transferred across borders to locations where privacy rules may differ from those in your home jurisdiction.

When information is transferred, we take reasonable steps to ensure that it is handled for authorised purposes and protected through appropriate contractual, technical, organisational, or other safeguards. By using our services, you understand that international processing may occur where needed to operate the platform, complete transactions, provide support, or maintain security.

Policy Updates

We may update this Privacy Policy when our services, technology, business arrangements, or information practices change. The revised version will be posted on this page with an updated effective date where appropriate. Changes will apply from the time they are published unless a different effective date is stated.

We recommend reviewing this page periodically. If an update materially affects how we use personal information, we may provide additional notice through the website, by email, or through another suitable communication channel where appropriate.

Contact Information

If you have questions about this Privacy Policy, wish to exercise a privacy right, or need assistance with a personal information request, contact Ozwin Casino at [email protected]. Please provide enough detail for us to understand your request, but do not include unnecessary payment credentials or sensitive account passwords.

We may ask for information to verify your identity before responding. Our support team will review your request and provide further information about any applicable steps, limitations, or verification requirements.

Last updated: 9 September 2026